Terms and Conditions

Order, Payment, Cancellation, Return, Replacement & Refund Policy

Welcome to Mango Pie. This policy explains how orders, payments, cancellations, returns, replacements, and refunds are handled on our website.

By placing an order on our website, you agree to the terms mentioned below.

1. About Mango Pie

Mango Pie is an ecommerce brand operated by Tanishka Online. We sell selected products such as unique gifts, science toys, drinking birds, wind-up butterflies, butterfly explosion boxes, misting system kits, decor products, and other related products.

Website: https://mangopie.in

2. Order Confirmation

An order is considered confirmed when the customer successfully places the order on our website and receives an order confirmation through the website, email, SMS, WhatsApp, or any other available communication method.

Customers are requested to check all order details carefully before placing the order, including:

product name
quantity
variant/design
delivery address
mobile number
payment method
shipping details

Mango Pie is not responsible for delays or delivery issues caused by incorrect address, wrong mobile number, incomplete address, or customer unavailability.

3. Product Information

We try our best to display product images, descriptions, prices, offers, and availability correctly. However, minor differences may occur due to lighting, photography, screen display, packaging changes, or product batch variation.

For handmade, customized, assembled, or manually packed products, minor variation in appearance may occur and will not be treated as a defect unless the product is damaged, incorrect, incomplete, or unusable.

4. Pricing and Offers

All prices shown on the website are in Indian Rupees unless stated otherwise. Prices, offers, discounts, and availability may change without prior notice.

If a pricing error, stock error, listing error, or technical error is found after order placement, Mango Pie reserves the right to contact the customer and cancel, correct, or modify the order after informing the customer.

5. Payment Methods

Mango Pie may offer different payment methods, including:

prepaid online payment
UPI
cards
wallets
net banking
Cash on Delivery, if available
any other payment method enabled on the website

All online payments are processed through the payment gateway available on the website. Mango Pie does not store customers’ card details, UPI PIN, banking password, or other sensitive payment credentials.

6. Cash on Delivery Orders

For Cash on Delivery orders, Mango Pie may require a Rs. 100 advance confirmation payment at the time of placing the order. This Rs. 100 amount is collected to confirm genuine order intent and to reduce cancellation, refusal, and return-to-origin losses. The Rs. 100 confirmation amount is adjusted against the final payable amount of the order.

COD Advance Refund Rule

If the customer cancels the COD order before the order is packed or dispatched, the Rs. 100 confirmation amount may be refunded or adjusted against another order. Once the order is packed, shipped, or handed over to the courier, the Rs. 100 confirmation amount becomes non-refundable.

COD Advance Non-Refundable Cases

The Rs. 100 COD confirmation amount will be non-refundable if:

the order has already been packed or dispatched
the order has been handed over to the courier
the customer cancels after dispatch
the customer refuses to accept the delivery
the customer is unavailable at the time of delivery
delivery fails due to wrong or incomplete address
the customer does not respond to courier calls
the order returns to us due to customer-side reason

If Mango Pie cancels the order before dispatch due to stock unavailability or any seller-side issue, the Rs. 100 confirmation amount will be refunded or adjusted against another order, as agreed with the customer.

7. Prepaid Order Discount

Mango Pie may offer special discounts or benefits to customers who place fully prepaid orders. The discount is calculated separately for each product line in the cart (that product price multiplied by its quantity), and is applied per unit ordered. As a current offer structure, Mango Pie may provide:

Rs. 40 discount per unit, for product lines with a total value below Rs. 1000
Rs. 100 discount per unit, for product lines with a total value of Rs. 1000 or above

For example, ordering 2 units of an eligible product with a line value of Rs. 1000 or above gives a total discount of Rs. 200 (Rs. 100 x 2 units). Discounts for each product line in the cart are calculated separately and then added together.

This discount is available only on fully prepaid orders and does not apply to Cash on Delivery orders. The discount may be applied automatically at checkout or through an approved prepaid-order offer setup. Mango Pie may change, pause, withdraw, increase, reduce, or modify prepaid discounts and offers at any time, depending on business capacity, active campaign, product type, order value, or operational feasibility. The discount applicable at the time of checkout will be considered final for that order. If an order is cancelled, returned, or refunded, the prepaid discount amount may be adjusted from the final refund amount wherever applicable.

8. Order Cancellation

Customers should place orders carefully. Cancellation may be accepted only before the order is packed or dispatched. For Cash on Delivery orders, if the customer cancels before packing or dispatch, the Rs. 100 COD confirmation amount may be refunded or adjusted against another order. Once an order has been packed, shipped, or handed over to the courier, cancellation may not be possible. For COD orders cancelled after dispatch, refused at delivery, or returned due to customer-side reasons, the Rs. 100 COD confirmation amount will be non-refundable.

Mango Pie reserves the right to cancel an order in cases such as:

product out of stock
pricing or listing error
payment issue
suspicious or fraudulent order
incomplete or incorrect customer details
service unavailable at delivery location
repeated COD refusal or high-risk order history
any technical or operational issue

If Mango Pie cancels a prepaid order or COD-confirmation order before dispatch due to seller-side reason, the eligible refund will be processed to the original payment method or another approved mode.

9. No Refund for Confirmed Orders After Dispatch

Once an order is confirmed and dispatched, it is normally not eligible for cancellation or refund. Refund, return, or replacement will be considered only where applicable under this policy, such as:

damaged item received
defective item received
incorrect item received
missing item from package
wrong quantity received

Change of mind, wrong selection by customer, accidental order, or refusal after dispatch will not be treated as valid refund reasons.

10. Return and Replacement Eligibility

A return or replacement request may be accepted only if the customer receives:

damaged product
defective product
wrong product
missing item
incorrect quantity
product not matching the confirmed order

The customer must report the issue within 24 to 48 hours of delivery. Requests received after this period may be rejected.

11. Proof Required for Damage, Defect, Wrong Item, or Missing Item

To process a return or replacement request, the customer must provide clear proof. Required proof may include:

order number
clear photos of the product
photo of outer packaging
photo of shipping label
photo of damaged or incorrect item
unboxing video, especially for fragile, missing, damaged, or incomplete item claims

For fragile products, high-value products, missing item claims, or damaged item claims, an unboxing video may be required to verify the claim. If required proof is not provided, Mango Pie may reject the replacement or refund request.

12. Fragile Product Notice

Some Mango Pie products, including Drinking Bird products, may contain fragile glass parts and sealed liquid inside the product. Customers must handle such products carefully. Replacement may not be approved for damage caused by:

dropping the product
forceful handling
incorrect setup
misuse
rough cleaning
bending or forcing product movement
damage after delivery due to customer handling
use by children without adult supervision

Drinking Bird products and similar fragile items should be kept away from small children unless supervised by an adult.

13. Drinking Bird Usage Note

For Drinking Bird products, customers should follow the basic usage instructions. General use:

place the bird properly on the base
keep the cup in the correct position
wet the red/head fabric portion to start
use clean water
do not force the bird manually
keep the product on a stable surface

The product performance may depend on temperature, humidity, setup position, and correct usage. Improper setup or unsuitable conditions will not be treated as product defect.

14. Return Pickup and Reverse Shipping

If a return or replacement is approved, Mango Pie may arrange pickup or ask the customer to ship the product back, depending on location and courier availability. The product must be returned with:

original product
all accessories
cup/base/parts, if included
instruction card, if included
original packaging where possible

If the returned product is found used, damaged by the customer, incomplete, or different from the claim, Mango Pie may reject the return/replacement request.

15. Replacement Process

If the claim is approved, Mango Pie may provide a replacement of the same product or a suitable equivalent product. Replacement depends on:

claim approval
stock availability
product condition
courier service availability
verification of proof

If replacement is not possible due to stock unavailability, Mango Pie may offer a refund, store credit, or alternative product option, depending on the case.

16. Refund Process

Refunds are applicable only when approved by Mango Pie under this policy. Refunds may be processed in cases such as:

prepaid order cancelled by Mango Pie before dispatch
COD confirmation amount refundable before dispatch, where applicable
approved return where replacement is not possible
duplicate payment
failed order where payment was received
seller-side issue verified by Mango Pie

Refunds are normally processed to the original payment method or another approved mode. Refund processing time may depend on the payment gateway, bank, or payment provider. Shipping charges, COD confirmation amount after dispatch, payment gateway charges, or handling charges may not be refundable unless the issue is due to Mango Pie’s error.

17. Non-Returnable / Non-Refundable Cases

Return, replacement, or refund may not be accepted in the following cases:

change of mind
customer no longer wants the product
wrong product selected by customer
wrong address or contact number provided
customer unavailable for delivery
COD order refused at delivery
product damaged after delivery due to customer handling
product used, altered, or damaged by customer
missing original parts/accessories
request made after allowed reporting period
no proper proof provided
product issue caused by incorrect usage
minor color/design variation due to photography or screen display
product returned due to customer-side delivery failure

18. Shipping and Delivery

Delivery time depends on the courier partner, shipping address, serviceability, public holidays, weather, strikes, festivals, and other external conditions. Estimated delivery time is generally 3 to 7 working days after dispatch, but actual delivery may vary. Mango Pie is not responsible for courier delays caused by circumstances beyond our control. Customers must ensure that the delivery address and contact number are correct and reachable.

19. Failed Delivery and Return to Origin

If an order is returned to Mango Pie due to customer-side reasons, such as wrong address, customer unavailable, phone not reachable, refusal of delivery, or failure to collect the package, Mango Pie may deduct shipping, return shipping, COD confirmation amount, or handling cost before considering any refund or reshipment. For reshipping, the customer may need to pay additional shipping charges.

20. Customer Account and Login

Customers may create or use an account on the Mango Pie website to view orders, manage addresses, and access account-related features. Customers are responsible for keeping their login details confidential. Mango Pie does not ask customers to share passwords, OTPs, card PINs, UPI PINs, or banking passwords. Existing customers can continue to login using their existing account credentials, subject to the website’s normal login system.

21. Reviews and Comments

Customers may be able to post product reviews or comments where this feature is available. Mango Pie may remove reviews or comments that are:

abusive
misleading
fake
promotional
offensive
unrelated to the product
unlawful
spam
violating another person’s rights

Customer reviews reflect the opinion of the customer posting them.

22. Intellectual Property

All content on the Mango Pie website, including logo, images, product photos, text, graphics, icons, videos, page design, and brand material, belongs to Mango Pie / Tanishka Online or its respective owners. Customers or visitors must not copy, reproduce, sell, republish, or misuse website content without written permission.

23. Website Use

Customers must not misuse the website. You must not:

attempt unauthorized access
interfere with website security
use the website for fraud
copy or scrape content unlawfully
post harmful or unlawful content
misuse offers, coupons, or payment systems

Mango Pie may restrict or cancel orders if misuse, fraud, or suspicious activity is detected.

24. Third-Party Links and Services

The website may use third-party services such as payment gateways, courier partners, analytics tools, plugins, or external links. Mango Pie is not responsible for the policies, downtime, delays, or actions of third-party websites or service providers, except where required by applicable law. Customers should review third-party terms where applicable.

25. Privacy

Customer information is handled according to our Privacy Policy. Customers should read the Privacy Policy available on the website to understand how personal data is collected, used, and protected.

26. Limitation of Liability

Mango Pie will try to provide accurate product information, safe packaging, and reliable service. However, to the maximum extent permitted by applicable law, Mango Pie shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website, courier delays, incorrect customer information, third-party service issues, or misuse of products. Nothing in this policy limits any customer rights that cannot be limited under applicable law.

27. Governing Law

These terms and policies shall be governed by the laws of India. Any dispute shall be handled according to applicable Indian laws and the jurisdiction applicable to the business location of Tanishka Online / Mango Pie in New Delhi, unless otherwise required by law.

28. Contact and Support

For order support, replacement request, refund query, product help, or complaint, customers may contact Mango Pie.

Business / Brand: Mango Pie / Tanishka Online
Website: https://mangopie.in
Email: support@mangopie.in
Phone / WhatsApp: +91 93134 83819

Support response time: We usually try to respond within 24 to 48 working hours. Customers should mention their order number when contacting support.

29. Policy Updates

Mango Pie may update this policy from time to time. The updated policy will be posted on this website. Continued use of the website or placing orders after policy updates means the customer accepts the updated policy.

Last updated: September 2, 2026

This policy may be updated from time to time.

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